Customer Service Representative – Coordinating and Dispatching in Moorestown, NJ at CORT

Date Posted: 11/29/2019

Job Snapshot

Job Description



Overview

Our Centralized Dispatch Team is currently overseeing the Route Planning and Execution for a growing number of our nationwide district operations. As a Customer Service Representative, you will oversee a team of up to 15 \u2013 25 Delivery Managers and Delivery Assistants. You will be responsible for setting their daily plan and supervising their activities from the time they depart their local warehouse until they return at the end of their day. Success comes from effectively monitoring each truck’s progress, troubleshooting any issues and communicating with internal and external customers. We strive to provide the perfect customer experience with each client.



Responsibilities

  • Provide updates and communications using timely 2-way electronic communication: E-Mail, ERP System, Descartes, Telephone, and Text
  • Urgently resolve issues that prevent or delay our Truck Teams from completing their daily service requirements in a way that will not compromise the expectations of any other client.
  • Track trucks and monitor progress using automated tools.
  • Communicate consistently, and in a timely manner, with the Delivery Managers, Operations, Sales and Customers regarding the daily routes.
  • Be able to plan and execute truck routes by use of our Descartes Routing Software.
  • Complete Delivery/Pickup Precalls for Customers being serviced the next day
  • Manage and track day-to-day flow of all trucks and routes in order to ensure delivery windows are met.



Qualifications

  • Experience working  in high volume Call Centers
  • Experience with dispatching delivery teams
  • Utilization of Descartes Routing Software
  • Technically savvy with software and email (typing in excess of 40wpm)


Additional Information

About CORT

CORT is a subsidiary of Warren Buffet’s Berkshire Hathaway. We are the world’s largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.

As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts. 

For more information on CORT Business Services, please visit our website at www.CORT.com.

CORT conducts drug screening, background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program.

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