Tradeshow Service Customer Service/Administrative Support in South San Francisco, CA at CORT

Date Posted: 12/7/2019

Job Snapshot

Job Description



Overview

At CORT, we believe that everything is possible through service.  Everyone, each individual, has the potential to make things happen; everyone is empowered.  We take pride in providing world class service and that details matter.  It's the little things that separate good from great.  Great things come from an authentic commitment to delivering our very best, every time, everywhere.  

We are looking for a high-energy collaborative team player to join our team.  If you thrive in a fast-paced, collaborative environment and have strong communication skills and attention to detail, we would love to hear from you.

You would be a great fit if:

  • You love working in a fast-paced, dynamic team environment
  • You have a passion for delivering great customer service and exceed customer expectations
  • You want to have a direct impact on the overall success of CORT
  • You enjoy interacting with people everyday
  • You have strong verbal and written communication skills.
  • You have strong computer skills to include MS Word and Excel



Responsibilities

The Customer Service Administrative Assistant supports the General Manager and District Service Representatives by completing various administrative and clerical tasks to include scheduling appointments, providing information to callers, opening show files, coordinating service to fulfil coordinator requests, and closing show files by performing the following duties.

Other duties include:

  • Composes and types routine correspondence.
  • Organizes and maintains file system, and files correspondence and other records.
  • Answers and screens District's telephone calls to expedite customer service.
  • Administrative point of contact for communications from local tradeshow contractors.
  • Assists in show set up and close
  • Assists with mapping orders onto tradeshow floorplans and communicates with operations on truck dock availability relative to show move-in.
  • Assists DSRs in zoning shows into manageable pieces to assist Operation’s work flow.
  • Acts as liaison between DSRs and Operations to ensure accuracy of load in and load out information as well as product shortages.
  • Processes orders, and generates client and delivery reports.
  • Audits trade show revenue and order changes pre, post, and during the month to ensure all revenue is captured.
  • Reconciles and audits order accuracy prior to invoicing.
  • Researches rotations and size of tradeshows.
  • Occasionally provides onsite backup to District Service Representatives.
  • Orders and maintains supplies, and arranges for equipment maintenance.
  • Maintains and organizes copies of service records and contracts for the GM.


Qualifications

  • Associate College degree or 2 years related industry experience without a degree.

  • Experience in the hospitality, tradeshow or customer service industries preferred.

  • Ability to speak, read and write English fluently.

  • Excellent communication and reasoning skills, computer proficiency (MS Office), internet searching, and organizational skills.

  • Able to quickly connect with others

  • Able to work independently.

  • Able to work weekends.

  • Must have valid state driver’s license and safe driving record.

  • Able to travel 5% of time to tradeshow sites



Additional Information

About CORT

CORT, a Berkshire Hathaway Company, is the nation’s leading provider of transition services, including furniture rental for home and office, event and trade show furnishings, destination services, apartment locating, touring and other services. CORT Events is the leading nationwide provider of rental furnishings for the exhibit and events industry. From high-profile special events and trade shows, to corporate meetings and weddings, CORT provides the rental furnishings that make exhibitions and events possible. For more information on CORT Events, visit www.CORTevents.com. 

As part of a national company, CORT Trade Show & Event Furnishings offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts.

CORT conducts drug screening, background checks and MVR checks (if applicable) as a condition of employment. CORT also participates in the E-Verify program.

EEO/AA Employer/Vets/Disability